By now you have seen both versions of AI. Dialed in, it is the sharpest assistant you have ever had. Cold, it invents a number or calls one of your locations something nobody has ever called it — because every new chat starts from zero, knowing nothing about your business. The fix is a one-page file the AI reads before it does anything: your instructions file (a CLAUDE.md, an AGENTS.md, or just "project instructions," depending on where you work). Here is how to set one up in twenty minutes.

  1. Find where it lives. In a chat app (Claude or ChatGPT), make a Project and use its instructions box. In Cowork with a connected folder, or a coding tool, save a plain-text CLAUDE.md (or AGENTS.md) in that folder. Same idea, three homes — do not get hung up on the ".md," it just means plain text.
  2. Let the AI draft it. Paste the prompt above and answer its questions like you are briefing a sharp new hire.
  3. Make sure three things are in it: your vocabulary (codes to real names, what your numbers mean), your rules (check the source, show your work, ask when unsure), and one example of a result you would be happy with.
  4. Save it, then test. Open a brand-new chat and ask, "What do you know about how I work?" If it plays your vocabulary and rules back, it loaded. If it is generic, you saved it in the wrong place.

A few rules for writing the rules. A file that actually changes behavior has testable rules ("never give me a number without saying which report and row it came from"), tells the AI what to do when it is unsure ("stop and ask one question instead of guessing"), stays about a page with the non-negotiables first, and leaves secrets out. Best of all, grow it from real mistakes — add a line every time the AI does something you did not want, and six weeks in the file is a record of exactly what trips up AI in your world.

This is the first of three on the files that make your AI actually yours — next, stop it making things up and keep long sessions from getting dumb and expensive. The natural prequel is setting up a folder your AI works from. More on the Learn page.