By now you have seen both versions of AI. Dialed in, it is the sharpest assistant you have ever had. Cold, it invents a number or calls one of your locations something nobody has ever called it — because every new chat starts from zero, knowing nothing about your business. The fix is a one-page file the AI reads before it does anything: your instructions file (a CLAUDE.md, an AGENTS.md, or just "project instructions," depending on where you work). Here is how to set one up in twenty minutes.
- Find where it lives. In a chat app (Claude or ChatGPT), make a Project and use its instructions box. In Cowork with a connected folder, or a coding tool, save a plain-text CLAUDE.md (or AGENTS.md) in that folder. Same idea, three homes — do not get hung up on the ".md," it just means plain text.
- Let the AI draft it. Paste the prompt above and answer its questions like you are briefing a sharp new hire.
- Make sure three things are in it: your vocabulary (codes to real names, what your numbers mean), your rules (check the source, show your work, ask when unsure), and one example of a result you would be happy with.
- Save it, then test. Open a brand-new chat and ask, "What do you know about how I work?" If it plays your vocabulary and rules back, it loaded. If it is generic, you saved it in the wrong place.
A few rules for writing the rules. A file that actually changes behavior has testable rules ("never give me a number without saying which report and row it came from"), tells the AI what to do when it is unsure ("stop and ask one question instead of guessing"), stays about a page with the non-negotiables first, and leaves secrets out. Best of all, grow it from real mistakes — add a line every time the AI does something you did not want, and six weeks in the file is a record of exactly what trips up AI in your world.
This is the first of three on the files that make your AI actually yours — next, stop it making things up and keep long sessions from getting dumb and expensive. The natural prequel is setting up a folder your AI works from. More on the Learn page.